Freshdesk
Freshdesk integration
Sync tickets, contacts, and companies between Freshdesk and the rest of your stack. Bidirectional — pull support data out or push context in.
Put support data where it matters
Give every team live Freshdesk context without exporting CSVs.
Support context in your CRM
Push Freshdesk ticket history, CSAT scores, and conversation counts to your CRM contacts. Support intelligence meets sales context.
Popular integrations with
Freshdesk
Connect
Freshdesk
to these tools for powerful data workflows
CRM
Push Freshdesk ticket counts and resolution times to HubSpot contacts for sales context.
Freshdesk
+
HubSpot
CRM
Sync support history to Salesforce accounts so renewal reps see open issues before calls.
Freshdesk
+
Salesforce
Customer Support
Mirror contact data between Freshdesk and Intercom to keep both support tools aligned.
Freshdesk
+
Intercom
Payments
Enrich Freshdesk tickets with Stripe subscription tier so agents prioritize paying customers.
Freshdesk
+
Stripe
Segment Mailchimp audiences by Freshdesk ticket status to exclude active support cases.
Freshdesk
+
Mailchimp
Database
Consolidate Stripe billing data into PostgreSQL for custom reporting and SQL-based dashboards.
Freshdesk
+
PostgreSQL
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Connect the tools you already use
Oneprofile supports wide range of integrations across categories
HubSpot
CRM
Salesforce
CRM
Attio
CRM
Zoho CRM
CRM
Apollo.io
CRM
Intercom
Customer Support
Zendesk
Customer Support
Plain
Customer Support
Stripe
Payments
Klaviyo
ActiveCampaign
Mailchimp
Brevo
Braze
Mixpanel
Analytics
PostHog
Analytics
PostgreSQL
Database
BigQuery
Data Warehouse
Snowflake
Data Warehouse
Shopify
E-commerce
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About
Freshdesk
Oneprofile is not just about sending data from one tool to another. It ensures customer profiles and events stay consistent across every system, even as data changes over time.
SUPPORTED RECORDS
Tickets
Contacts
Companies
INTEGRATION TYPE
Source
Destination
CATEGORY
Customer Support
FAQ
How do I connect Freshdesk to Oneprofile?
Generate an API key in your Freshdesk admin panel, paste it into Oneprofile along with your Freshdesk subdomain, and the connection validates immediately. Most teams have data flowing within 15 minutes.
Which Freshdesk record types can I sync?
Tickets, Contacts, and Companies. Each record type has its own set of syncable fields. Oneprofile discovers available properties automatically when you connect your Freshdesk account.
Can I sync Freshdesk data to multiple tools at once?
Yes. Create one sync config per destination — Freshdesk to HubSpot, Freshdesk to PostgreSQL, Freshdesk to Intercom. Each runs independently with its own field mapping and schedule.
Is the Freshdesk integration bidirectional?
Yes. You can read data from Freshdesk and write data back to it. Push billing or CRM context into Freshdesk contact fields so agents see relevant customer data without switching tools.
Does the Freshdesk integration work on the free plan?
Yes. Freshdesk is available on all plans, including free. The free plan limits total integrations and sync configs, but there are no per-connector fees.